Work Experience

• Quality Coach at ASEA, LLC (Feb 2022 - March 2023)
  • Planning, management, coordination, and scheduling of social media content.
  • Monitoring social media channels and handling conversational marketing.
  • Measuring and analyzing KPIs and analytics.
  • Took ownership of at-risk projects and mobilized people to collaborate to accomplish goals.
  • Confident in my ability to self-educate on new topics. Quickly learn and apply new knowledge and skills.
• Social Media Coordinator at ASEA, LLC (March 2023 - July 2024)
  • Trained and mentored new associate support agents.
  • Monitored and evaluated associate support calls during coaching sessions.
  • Encouraged agents to reach working goals and assist with closing knowledge gaps.